This is the legal stuff...

This Agreement sets out your rights and obligations, and ours (“Family History Reports”,"FHR" “we” or “us”), in relation to this web-site (the “Site”), and the material of all types that you gain access to on and through the Site (“Content”)

You affirm your assent to the terms of this Agreement every time you order a service, access any part of the Site or make use of any of the Content.


Copyright

All information contained on this website is property of FHR and cannot be reproduced in any format, for any purposes, without the prior written permission of FHR.

In respect to any photographs submitted to us by you or any person you nominate for restoration or reproduction, you affirm that no copyright is infringed. We will not be liable to you or any third party for such copyright infringement, even if that loss or damage was foreseeable by, or the possibility of it was brought to, the attention of us.


Payment

A deposit of just £45 is payable in advance, the remainder is due in stages. The final payment is due when the PDF version of the report is available for review. Payment of fees can be made by direct into our bank account (details on request) or securely online by credit/debit card via PayPal. Payment via PayPal can be made directly online by following the links on the Payments page of our website, or we can send you an email invoice with links to the PayPal website if you would prefer.


Making an order:

By making a deposit for any of our services, you confirm that you have reviewed and satisfied yourself in respect of the service offered. When you make a deposit you enter into a contract with us.


Delivery:

Due to the specialised nature of our work all delivery estimates are provided as general guidelines. It may take longer than originally estimated for us to complete your order, and if this is the case you will always be given advanced notification of, and a clear reason for, any delay. When an order has been made as a gift for someone else, we make every effort to meet a given deadline when this is feasible (such as a special birthday or anniversary). When this is not possible, we can provide a personalised gift card to let the special person know that the gift is on its way.


Accuracy of Content:

The Site and its Content is provided for your general information only; we do not undertake that Content will always be accurate and complete. Therefore, if you propose to do, or refrain from doing, something in reliance upon Content you find on the Site, you must check the accuracy of the relevant Content by some other means.


Materials sent to us and sent by us through Royal Mail or other Courier / Delivery Service

We cannot be held responsible for the loss of any materials (Photographic or otherwise) lost or damaged while in the posession of these services. Please see "Liability" below.


Electronic communication

When you send emails to us, you are communicating with us electronically. We may communicate with you by email or by posting notices on our website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.


Feedback

You are welcome to submit feedback to us and if you choose to do so we may use such feedback as if it were our property including using it for our marketing purposes.


Alterations to existing instructions

We will do all that we can to accommodate changes to your order if required. Please contact us as soon as you can with details of the alterations to the original commission.


Complaints

Customer service is very important to us. If you are dissatisfied with our services in any way, we will endeavour to respond to your complaint, in full, within five working days.


Cancellations and refunds

FHR complies with the Consumer Protection (Distance Selling) Regulations 2000. Because we provide tailored services and personalised goods to the order of our customers, the right to cancel your order, once made, does not automatically apply. We do, however, consider any requests for cancellations, provided that requests are made in writing within seven working days from the day after that on which the customer agreed to enter into a contract with us, and provided that we have not already started fulfilling the order by the time the request to cancel the order is made. If you wish to cancel your order and we agree to the cancellation, a refund will be provided to you as soon as is possible and in any case within 28 days. If, at any time during the process of fulfilling your order, we find that there is no further prospect of success in obtaining new family history details, we will provide you with the option to accept a refund on the available balance or allow us to begin research on another family line for you.


Linking to the Site

We would very much welcome any links to this site


Links to other websites

Websites we provide links to from this website are out of our control and we cannot be held responsible for the contents of any linked website. Family History Reports (FHR) has not tested any software found on these sites and cannot make any representations regarding the quality, safety or suitability of any software or information found on any of these websites.


Changes to this Agreement

If we make any changes to this Agreement, your use of the Site or any its Content following the date of that change will be governed by the changed Agreement.


Liability

We will not be liable to you or any third party for any indirect or consequential loss or damage, or for any loss of data, profit, revenue or business, howsoever caused (whether arising out of any negligence or breach of this Agreement or otherwise), even if that loss or damage was foreseeable by, or the possibility of it was brought to our attention.


Arbitration and Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising here from shall be exclusively subject to the jurisdiction of the courts of England and Wales.

If these Terms and Conditions are not accepted in full, you do not have permission to access the contents of this website and therefore should cease using this website immediately.


 

We undertake ancestry research, family history investigations and genealogical surveys. Providing family tree reports and genealogy gifts & presents. We study the story of your ancestors & forebears, your lineage & pedigree.